About Us

Why Choose Us

Who is XL Aerocity Travel?

Started operating in April 2000

Industry Awards:

  1. Franchisee of the Year
  2. Manager of the  Year
  3. Consultant of the Year
  4. Star Agency Award for 6 consecutive years

B-BBEE Scorecard: Level 1(100%)

Managing Director: Laurinda Ribeiro

Memberships:

  1. IATA accredited Member
  2. Member of ASATA
  3. Member of ENCCI – Ekurhuleni North Chamber of Commerce and Industry
  4. Affiliated to SACCI – South African Chambers of Commerce and Industry
  5. Member of the Radius Global Travel Company

What is Important To Our Customers?

  • Measurable Cost Savings.
  • Empowerment Profile
  • Travel Policy Consulting
  • Full Travel Management Services
  • Quality & Control of travel spend
  • Accountability & Service
  • Cost Containment
  • Added Value

Cost Control & Containment

  • Implementation of Travel Policy
  • Negotiation with Suppliers
  • Complete MIS Reports
  • Training for Travel Co-ordinators
  • Access to the XL Group`s Preferred Suppliers & Negotiated Rates
  • Management & Regular Review

Accountability & Service

  • Personal Service from your Travel Management Company who cares about your needs
  • Trust & Integrity
  • Being there for you 24/7 offering a personalized service
  • Providing tailor-made options and solutions
  • A no-risk, hassle-free travel experience
  • Reliable, knowledgeable consulting
  • Improved efficiency & guaranteed accuracy

 

Stellar Service Offering

Our 10 Key Customer Commitments

  • XL Aerocity Travel people are certified travel professionals and knowledgeable
  • XL Aerocity Travel can be relied upon to offer a complete range of Travel Management Services
  • XL Aerocity Travel clients aren't kept waiting
  • Our reservations are 100% error-free
  • Our travel documents are 100% accurate and “worry free”
  • We are committed to providing the best possible fares and value without compromising our service or quality
  • We know that information is the key to controlling travel costs
  • Every client’s experience with us is important
  • Our clients will be offered our exclusive servicing programme
  • We will resolve any complaint about our services timeously

Full Travel Management Services

  • Conferencing & Groups
  • Incentive Travel
  • Destination Information & Advice inc. Travel Alerts
  • Information on customs regulations, vaccinations and inoculation requirements
  • Visa Processing
  • Meet & Greet
  • Airport Transfers
  • Cash cards and foreign exchange
  • Travel Insurance & much more

Total Quality Travel Manager

  • Ensures maximum accuracy to reservations
  • Waitlist Clearance
  • Best Fare Finder
  • Travel Policy Compliance
  • Preferred Seat Allocations
  • Specific rules to meet your requirements
  • Preferred Supplier Usage and Frequent Flyer Numbers

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